Shipping policy

Singapore

Free shipping on all domestic orders above SGD60
$4.00 shipping charges apply for orders below SGD60
via Ninja Van: 2 - 4 working days
*Additional shipping time may occur during peak or festive season

Multiple orders placed by the same customer may be combined and shipped in a single package without notice.


Next-day Express Shipping - from $15*
Mondays to Fridays delivery only
No delivery on Saturdays, Sundays and Public Holidays

Orders placed on Friday after 12pm, will be delivered on the next working day


Please note:

We do not ship to P.O. boxes or parcel drop-off points. Kindly provide a valid residential or business address for delivery. We will not be responsible for any loss of items if such addresses are provided.

*Unless stated otherwise, the prices listed above are in Singapore Dollars (S$/SGD).

 

Shipping cost

Destination Delivery cost Free shipping min. spend
Singapore

SGD4.00

 On orders above SGD60
Malaysia MYR50 On orders above MYR300
Japan
 JPY2000 On orders above JPY12,000
Hong Kong HKD75 On orders above HKD
Rest of Asia
(excl. countries listed above) 		*  On orders above SGD120
Australia
 AUD30 On orders above AUD140

 

United States
(we are currently not shipping to the US at the moment,
please email hello@dearujewel.com for more assistance)

 

 - -
Europe EUR17 On orders above EUR150
Rest of the world
 - -

 

If you have issues generating a shipping quote at checkout, we may not be able to ship to your country. Please email hello@dearujewel.com for more information.

 

Please note:

  1. Shipping fees may fluctuate due to exchange rate, final shipping costs will be calculated at checkout.
  2. Contact numbers are required to facilitate delivery.
  3. All shipments have tracking numbers. We will send you the tracking number by email after your parcel is handed over to our delivery partners.
  4. The above estimated shipping time do not apply to pre-orders.

 

Estimated Processing and Delivery Time (Non-Peak Season) 

Country Processing Time Shipping Time Delivery Time (Total)
Singapore
 Up to 2 business days 1 to 2 business days Up to 4 business days
Malaysia  Up to 2 business days  4 to 6 business days  Up to 8 business days
Hong Kong Up to 2 business days  7 to 15 business days Up to 17 business days

 

Please note that these delivery timings are estimated. Due to unpredictable transit times at customs, we are unable to guarantee delivery dates at this moment.

*Delivery times for international orders are estimated and may vary depending on the destination country and customs clearance. For the most accurate and up-to-date delivery details, we recommend checking the tracking link provided within 1–2 working days after placing your order.


Important information

We ship to the exact shipping address provided in your order, so please ensure it is complete and accurate to avoid delays or delivery issues.

If the address is incomplete, the package may be returned to us. In such cases, an additional shipping fee will apply for reshipping, or you may opt for self-collection at our shop.

All taxes, customs charges, and duties imposed by the destination country are the responsibility of the buyer. For details, please check with your local customs office.

If you choose not to pay the applicable duties, taxes, or import fees, your parcel will be returned to us before a refund can be processed. Please note that any administrative fees charged by customs or the shipping carrier for the return will be deducted from your refund.